Get to know the PCU because you'll be replacing it often
Our company purchased the CL3000 not more than 4 months ago. It worked out of the box and the color printing is fast. This lasted to about a week. After a week the printer began making a horrible grinding noise. After letting the Ricoh help desk listen to the noise over the phone they scheduled a tech to come out and fix it. The tech showed and said that the auger waste doors on the color PCU were jammed and the color PCU needed to be replaced. He didn't carry the part on him so it would have to come from Ricoh direct. This took about a week so no printer for two weeks since the problem occurred. We replaced the color PCU and continued printing for 3 more months. We began to notice red streaks in the color sections of print. Again we consulted Ricoh's help desk (which is nothing more than a tech scheduling service) and they sent out the same tech again. This time he claims the black PCU is faulty. He actually broken the flimsy auger door and used a wadded up piece of paper to force the door open. This time he requested we return the PCU under warranty to Ricoh for exchange. I would like to heave this over a cliff before I invest more time on a clearly defective design. For those of you who love this unit are you printing more than 400 pages a week? Maybe it's just a matter of time for you.........More detail ...
0 comments:
Post a Comment